Support

Hexagon US Federal Customers may contact the Customer Support Center as follows:

Dispatch/E911 and/or Security Software Only

  • For security software, including HxGN OnCall Suite and CAD 9.4.. contact us by email.
  • E911 Centers and EOCs should call 1-888-797-5435 (24/7) for critical issues with the Dispatch and/or Security Software

All Other Hexagon US Federal Products and Solutions

To request support, complete the form below. You may also contact your Hexagon US Federal Project or Program Manager or on-site representative directly.

First Name:
Last Name:



Location (City & State):
Hexagon Site ID (if known):
Hexagon Product Used:
Hexagon Product Version:


Steps to Reproduce:


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